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All orders made on DrJeweler.com are custom made. We have a 24hr (1 business day) wait periord before starting the custom design or manufacturing process. Orders are usually fufilled in 7 to 10 business days. Feel free to contact us prior to ordering if you are concerned about fufillment timelines. If we forsee your project going past the 10 day mark, we will contact you with an estimated time to complete.
Domestic US and Candadian orders will utilize USPS shipping and require signature upon delivery. Flat rate 2-3 day boxes will be used for all free shipping orders. Overnight shipping options also available.
Global orders outside the USA will utilize DHL shipping. Signature required upon delivery.
Shipping notices will be delivered via email with tracking numbers prior to leaving our shop.
You may return items within 30 days of delivery for credit towards a new item. To receive a full refund, you must notify us of an order cancellation with in 24 hours of purchase. After we have started the manufacturing process(24hrs after purchase), we can only offer you credit towards a new order. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your credit once we've received and processed the returned item.